1901 North Julius Stravenue, Tucson, AZ 85712

Anger, the bad, the good, and the ugly
Anger, the bad, the good, and the ugly

Anger, the bad, the good, and the ugly

The bad: Anger is prevalent in our lives.

Anger is everywhere: at work with clients, customers, managers, and coworkers. 

Daily, we are confronted by anger toward ourselves, others, or those around us. Occasionally, we become angry at ourselves when things do not work out as we had intended. At times, we choose to deny or suppress our anger. There is a price we pay when we do this. Eventually, suppressed anger builds up, and our suppressed anger runneth over.  Sometimes, we direct our anger and frustration toward others to the detriment of our relationships. 

As adults, we hear that someone else has an “anger management” issue. Our best friend tells us, “Around my husband, I must be careful of what I say. I never know when they will be angry.” In our community, I  learned that “Someone was ordered to take part in an anger management class. They went, and nothing changed.  They still get angry and are emotionally abusive.” Family members report, “I don’t feel safe around them. Our children no longer feel safe around their father. I have begun considering ending my marriage.”

As adults, we recall how frustrating it was growing up under our parents’ supervision. Now that we are parents, we know the anger we have experienced raising our children, from the ‘terrible twos” to the “frustrating teens.”

The Good:  A simple “Yes” can be surprisingly effective when confronted with anger. Another person’s anger is simpler to respond to than we may believe.

 

The dos and don'ts when confronted by another 's anger.

Our best and most effective response to another ‘s anger or irritation may be responding with “Yes” strategically spoken at the right moment. For example, someone might come up to you irritated, frustrated, and angry. It might be your spouse, child, teenager, friend, neighbor, customer, patient, or client. They are irritated, aggravated, frustrated, or angry. 

You might feel confronted, even unsafe, and anxious when someone approaches you and says, “You are a terrible person! You never listen. I can’t stand being around someone like you,” or use some other emotionally abusive language. Or it might be that there are times when you disagree with what your child or teenager expects you to hear: “You always say no. I hate you!”

In such situations, many of us respond by trying to explain or defend, as “if they only understood,” that would decrease their irritation or stop their anger. Don’t do this. Your attempts to explain, defend, or placate is likely to amplify their anger and increase their irritation. They are not listening. Just respond with “Yes.”

Respond to frustration and anger try saying “Yes.”  A useful response is to say “Yes.” Do this as often as it takes for them to slow down, stop, lose their emotional steam, and regain access to their intelligence . You may have to say “Yes” a number of times.

Anger, the bad, the good, and the ugly
Anger, the bad, the good, and the ugly
Anger, the bad, the good, and the ugly
Anger, the bad, the good, and the ugly

For example, 

“Can’t you see I’m angry with you?  “Yes.”  

“Why do you keep on saying yes? “Yes.”

“I just can’t talk to you. “Yes.”

“I am sorry we ever met. “Yes.”  

“I am calling the manager.   “Yes.”  

Keep on “Yessing” until a moment arises when you sense an opportunity to steer the conversation in a new positive direction. For example, you might interject,

“Yes.”  I hear you. I want to learn some more. Thanks.”

“Yes.”  I have never heard of this. Please tell me more.”

“Yes.”  When would be a good time for us to sit down and talk? I promise to listen.”

“Yes.”  Hang on a minute; let’s take a breath. I’ll make coffee, you will talk, and I will listen. Okay?

Be aware that this will not work in every instance, especially when gender issues are involved. 

The ugly: we get to be aware of and responsible for issues of sex and safety. 

Over many centuries, women have been compelled to submit to the domination and demands of men. Given that men tend to be physically larger and stronger than women, women routinely feel threatened for their safety and the safety of their children. There are instances of men using intimidation and threats to force women to give in to male control. Domestic violence and abuse continue to the present day. 

The bottom line:

When a “Yes” fails. When it’s clear the angry perpetrator is unwilling to slow down, take a time out. If that doesn’t work and they begin following you around, run. When they touch you without your agreement call 911 for support. 

While “Yes” can be effective, it isn’t always. Be smart. 

Always be aware of your safety and boundaries.



Anger, the bad, the good, and the ugly
Anger, the bad, the good, and the ugly
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